Refund policy

RETURN AND REFUND POLICY

Last updated: September 3, 2026

Firefly Mood offers a 30-day return policy. You may request a return within 30 days after your order has been delivered.

RETURN ELIGIBILITY

To be eligible for a return, the product must:

  • Be purchased directly from fireflymood.com
  • Be in the same condition in which it was received
  • Be unused, uninstalled, and free from damage caused after delivery
  • Include the original packaging, accessories, manuals, and components
  • Include the order number or other proof of purchase

HOW TO REQUEST A RETURN

To request a return, email us at zbing8969@gmail.com with:

  • Your order number
  • The reason for the return
  • Photos or videos if the item is damaged, defective, or incorrect

If your return is approved, we will provide return instructions and the correct return address. Please do not send products back without prior authorization. Unauthorized returns might not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, missing parts, or different from what you ordered, contact us as soon as possible.

After confirming the issue, we will provide an appropriate solution, which may include replacement parts, a replacement product, or a refund. Firefly Mood will cover reasonable return shipping costs for confirmed damaged, defective, or incorrect items.

CHANGE-OF-MIND RETURNS

If you return an eligible product because you changed your mind or no longer want it, you are responsible for the return shipping cost.

We strongly recommend using a trackable shipping service. Firefly Mood is not responsible for return packages lost or damaged during transit when the return shipping was arranged by the customer.

We do not charge a restocking fee.

Original shipping charges, if any, are non-refundable unless the return is caused by a confirmed damaged, defective, or incorrect item.

SALE AND DISCOUNTED ITEMS

Products purchased during a promotion, with a discount code, or at a sale price remain eligible for return under this policy unless they were clearly marked “Final Sale” before purchase.

GIFT CARDS

Gift cards, if offered, are non-refundable.

EXCHANGES

The fastest way to receive a different product is to return the eligible item and place a new order after the return has been approved.

For damaged, defective, or incorrect items, contact us before placing another order so that we can determine the appropriate replacement solution.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been shipped. If the order has already shipped, you may request a return after delivery in accordance with this policy.

REFUNDS

We will notify you after receiving and inspecting your return. If the refund is approved, it will be issued automatically to your original payment method within 10 business days.

Your bank, credit card issuer, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at zbing8969@gmail.com.

QUESTIONS

For questions about returns or refunds, contact:

Firefly Mood
Website: https://fireflymood.com
Email: zbing8969@gmail.com

This policy does not limit any rights you may have under applicable consumer protection laws.