Shipping policy

SHIPPING POLICY

Last updated: September 3, 2026

Thank you for shopping with Firefly Mood. This Shipping Policy explains where we ship, estimated processing and delivery times, shipping charges, and what to do if a shipment is delayed, damaged, or missing.

SHIPPING DESTINATIONS

We currently ship to eligible addresses within the contiguous United States.

At this time, we do not routinely ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations. If your address is outside our standard delivery area, please contact us before placing an order.

FREE STANDARD SHIPPING

We offer free standard shipping on eligible orders delivered within the contiguous United States. Any available expedited or special delivery options and related charges will be displayed at checkout.

ORDER PROCESSING

Orders are generally processed within 1–2 business days after payment is successfully confirmed.

Business days are Monday through Friday, excluding U.S. public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

We might contact you if additional information is required to verify your payment or shipping address. This could delay processing.

ESTIMATED DELIVERY TIME

Standard delivery generally takes 3–7 business days after the order has shipped.

Delivery dates are estimates and are not guaranteed. Actual delivery time can vary because of the destination, carrier operations, severe weather, peak shopping periods, address issues, or other circumstances outside our reasonable control.

Most eligible U.S. orders are fulfilled from a U.S. warehouse.

ORDER TRACKING

When your order ships, we will send a shipping confirmation email containing the available tracking information.

Tracking information can take up to 48 hours to update after the carrier receives the package.

MULTIPLE SHIPMENTS

Items from the same order might occasionally ship separately. If this happens, you might receive more than one package and more than one tracking number. You will not be charged additional standard shipping fees because an order is divided into multiple shipments.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error, contact us as soon as possible at zbing8969@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

If a package is returned because the address was incomplete, incorrect, or undeliverable, additional shipping charges may apply before the order can be sent again.

SHIPPING DELAYS

If we learn that we cannot ship your order within the stated processing period, we will contact you with an updated estimated shipping date.

You may accept the delay or cancel the affected unshipped order for a full refund. Approved cancellation refunds will be returned to the original payment method.

DAMAGED PACKAGES OR INCORRECT ITEMS

Please inspect your package when it arrives.

If your product arrives damaged, defective, missing components, or different from what you ordered, contact us as soon as possible at zbing8969@gmail.com. Include your order number and clear photos or videos of the product and packaging so that we can review the issue.

LOST OR MISSING PACKAGES

If tracking has not updated for an extended period, or if the carrier marks a package as delivered but you cannot locate it, please:

Check the delivery area and surrounding property.
Ask household members, neighbors, or building staff whether they accepted the package.
Verify that the shipping address on the order is correct.
Contact us at zbing8969@gmail.com with your order number and tracking information.

We will work with the carrier to investigate the shipment and determine the appropriate next step.

ORDER CANCELLATIONS

Eligible unfulfilled orders may be canceled through Shopify within the available cancellation period. You may also contact us as soon as possible to request cancellation.

We cannot guarantee cancellation after an order has entered processing or has shipped. After shipment, the order is subject to our Return and Refund Policy.

If you have questions about shipping or delivery, contact:

Firefly Mood
Website: https://fireflymood.com
Email: zbing8969@gmail.com